What our Customers say...
I had a major water main break in front of my house 2 yrs ago and it was a total mess. I had 2 inches of mud in my basement and the whole basement floor had to be ripped out and all the drywall had to be cut out and redone, along with 6 other houses in my row. SERVPRO (of Rockville-Olney) was out at 9pm that night, (2 hours after being called on a Friday night). They were in my house for the next 3 days bright and early with a smile of there face and a very helpful attitude. They were polite and helpful and very understanding and willing to work around my schedule. I was amazed with how great there work came out and that they painted the walls the color they were before the flood. I hate to use them but they are the best at what they do. They amazed me with their great work.
Appreciated the timeliness of this crew, especially during the recent storm. They were courteous and responsive and answered all my questions.
Diego, Carlos and crew were very responsive and worked hard to clear the basement of mold. Carlos was very helpful in explaining the process as the work progressed.
SERVPRO gets the job done. Our water problem started late in the afternoon in our basement. We called our insurance and SERVPRO was recommended. Mr Aguilar and his team from SERVPRO arrived @9pm. I was very impressed with the team. Mr Aguilar was very informative about the process. SERVPRO will be my first choice to do the restoration in our basement.
Excellent, professional and timely! Yesterday’s crew arrived within an hour of notification and were so very polite to each other and to us. Today’s crew was just as polite and professional! Makes our unfortunate situation so much easier to manage. Thanks So much, SERVPRO of Rockville!
The SERVPRO team led by Leo was fantastic. They were on time, responsive, professional and incredibly thorough. They took care of all the issues very well, cleaned everything up and it was exactly how you would want a job to go. They get an A+. Thank you guys!
Briand Duk and his crew are very professional, they took time to explain their process. I have no hesitation in recommending them to others. Excellent Customer Service. Five stars +
Carlos and his team were prompt and professional. They worked quickly and were knowledgeable and provided excellent service during such a stressful time. Really appreciate their assistance.
Sergio and his team were (thumbs-up!) They went over and beyond to help me through a terrible mess. Thank you Sergio!
These guys are the best! Timely, responsive, professional… I could go on and on. Ask for Carlos, you will not be disappointed. Alberto and Domingo were also phenomenal.
Carlos and his team are wonderful. They are very professional and helpful. Carlos answered all questions with great knowledge and courtesy. He should be a manager at SERVPRO! I am a retired teacher and I know what public service entails. He is a professional in every sense of the word! Carlos is Number 1 and I will ask specifically for the Carlos team! Thank you so much for helping us at this busy time of the year.
The service technician, Brian is very friendly but professional. He went above and beyond to ensure that our questions were answered promptly and correctly. He was always on time to place, check and remove equipment. I would highly recommend SERVPRO of Rockville, and Brian.
They were all very professional and explained the whole process. They made a very bad situation better. Thank you all very much.
Carlos responded to my request for clean-up/mold prevention after the water heater broke in my condo. They arrived pretty quickly the same day I called. He kept both me and my tenant updated throughout the entire process; talking me through what he was going to do and what to expect next, and sending me pictures. I've used SERVPRO before for water restoration in my unit before but this experience stood out. It was the first time I've had someone who was so communicative. Carlos made a stressful situation a lot better.
I am extremely pleased with the service and care that was provided to me. All of my questions and concerns were answered in detail. I am very confident in the quality of the repair that is being performed.
Carlos and his team's performance was far above my expectations. The response time and professionalism of the team was excellent. Carlos has such a great customer service demeanor and I believe SERVPRO (of Silver Spring North) is very fortunate to have such a great talent as a team leader. Thank you for your service.
Carlos and his team were amazing! They did mold remediation for my condo association servicing 15 units. Very professional and reasonably priced. Answered all questions or concerns with no issue. Highly recommend!!
The best, most professional team I've ever seen.
Excellent customer experience. Carlos and team were prompt, efficient & extremely effective. Thank you!
The crew was right on point. SERVPRO came and assess my property. Got us set up in no time. They analyze everything and took care of my water damage promptly. I receive very professional care and all questions were answered. I recommend this company highly.
SERVPRO (of Rockville-Olney) came and did an excellent job! They came to my house very quick. They explained everything with my water damage and were a pleasure to work with.
Appreciate their timely response and ability to deal with a lot of water damage from flooding from broken toilet fixture. Everyone was so professional and kind. I would highly recommend this company for any disaster cleanup. They were quick and prompt and knowledgeable.
I am very pleased with my Emergency Response Team. They were courteous and professional. Immediately responding to my every question and need. I was extremely pleased with how neat and clean they left my home. I would recommend your service to friends and family.
Briand and his team were excellent. I couldn't ask for a better crew -- they removed all the floors in the master bedroom and bathroom and laundry and set up the air vacs and dehumidifier. Before embarking on anything Briand explained to me what was to be done and he answered all the questions I had for him. The crew with him were awesome. On the appointment dates and times, they were there on time and called me 15 minutes before arrival.
One thing I can attest was the respect they had for my items and the trust as I did not need to worry. Safety and trust was key for me and I would trust this Team and would highly recommend Briand.
The Team was very knowledgeable on the task. They explained what they were doing. Team extremely courteous and kind. Highly recommend this particular team.
Thank you for sending Briand and his crew. They're very efficient in job and explained everything that they're doing in timely and professional manner. Very pleased (with) their cleaning and removal of wet contents and drywall.
Mr. Carlos and his team were exceptional. He allowed me to feel very comfortable based on his expertise, knowledge and patience to explain.
Professional, courteous, knowledgeable and fast. Team was excellent!
Sergio and two other (crew members) were outstanding and did an amazing job of cleaning and removing a dreadful mess when our garage ceiling fell down with what looked like tons of loose insulation. We cannot thank them enough.
Sergio and his team were exceptional. They made a traumatic situation much easier to deal with. I am very grateful for their incredible support.
Great work from the crews led by Carlos and Javier. Made sure everything was dry and mold-free, cleaned thoroughly, and removed items for disposal. Kept us informed throughout the process and also provided helpful tips and information. Very satisfied with the service provided.
Javier & his team did an excellent job taking care of my home. I had a dishwasher leak and it caused quite a bit of damage. When they arrived, I was very emotional as I had just remodeled my home a year ago. It was difficult to see how much my floors were damaged. Even though I cried during the cleanup, Javier & his team were compassionate and did their best to help, all while making sure my house would be safe and up to code.
Thank you for helping me during this difficult time!
Carlos showed up to my home immediately after my flood. He was very reassuring and knowledgeable. I knew I was in the right hands during this very stressful time. He explained everything to me along the entire process and made me feel very comfortable about what was being done. He and crew were a real team.
Great professional service and responded quickly. Rep explains everything step by step and handles all paperwork quickly on a tablet. Will use again.
SERVPRO was a bright spark in the middle of a very stressful situation. Carlos & his team came and were very, very compassionate. They explained everything and were fast & efficient. Perhaps the most important thing was how kind everyone was to us because we were scared and upset. I highly recommend SERVPRO!
The crew showed up very soon after we called them and stayed late into the night until the job was complete. Everyone was very professional and worked non-stop until finished. We were told when they would arrive and they showed up right on time and went right to work.
The team who was assigned to us (with Carlos as supervisor) did a great job. We had 2 areas in which they had to cleanup the water damage in our home. It was the basement and the kitchen around the sink area where the water burst. In both areas, they did a great service.
What I like most about Carlos and the team is their punctual in their appointments, came on time, did an efficient job within the time frame they said it would take. Carlos as the team lead also was very professional in dealing with us and explaining the process and steps what they were going to do. It was a good experience dealing with Carlos and the team.
Borjas and his team are amazing. They came out immediately and did their job in less than two days. They were lifesavers.
Awesome work done by SERVPRO team. Oscar led his team well and they are thoroughly professional. Highly recommended.
Carlos and his team came to our house and assessed the problem with a high level of professionalism that was incredible. They did not waste time in getting the water (dried) up. They had all the equipment they needed on hand. They cleaned up and left us feeling secure. Thank you.
We had substantial water damage in our kitchen and basement due to old, leaky pipes. At the advice of our plumber, we contacted SERVPRO and their remediation team was out and at our house within 3 hours of our initial call. At first, I thought they were just going to take stock of the damage, but the team started the remediation that very afternoon. I was very pleasantly surprised.
In parallel to the remediation efforts, SERVPRO sent someone out to assess the cost of reconstruction, coordinated with an asbestos abatement contractor, and worked with our insurance. Without fail, everyone I spoke to at SERVPRO was courteous, helpful, and incredibly quick in responding to questions and concerns that arose. Ultimately we felt so confident in the services that had already been rendered that we opted to have SERVPRO do the repairs to our home (including some upgrades to the basement).
Their team did great work and were happy to address the few issues that we encountered. Hopefully we will never have need of remediation services again, but if we do SERVPRO will unequivocally be our first call.
Mr. Carlos and his team were extremely professional, courteous and respectful during the duration of work provided to our home.
Carlos and crew were fantastic. Very professional. Explained everything that needed to be done. They worked incredibly hard to fix my problem quickly and with minimal disruption. Carlos came every day to monitor drying process. His entire crew was very courteous and helpful.
I can’t speak highly enough about the service provided. I appreciate the effort and hard work. I hope not to have another problem but if I do I am calling SERVPRO and asking for Carlos and his crew. Thanks for everything.
Carlos and his SERVPRO crew were amazing. They arrived at our home on time, fully prepared to complete the work needed to address the water leakage in our basement. Carlos explained every step of the process and answered all of our questions so that we had a good understanding of what was going to happen. He immediately gained our confidence, which was well deserved, as the outcome of the work was perfect.
In addition to Carlos' excellent team leadership, the efficient and professional ways in which his crew members, Brian and Caesar, did their work was very reassuring and much appreciated. We would like to express our thanks to Carlos and his team for their outstanding service!
They came right away in the middle of the night and work hard until the job was done. Very professional and polite.
SERVPRO was quick to respond after a water valve failed and caused water damage in our condo. Project Manager Dan McAskill and his co-workers kept us informed throughout the cleanup and repair process. Their work, and flooring work they subbed out was done to our satisfaction.
I had a great experience with SERVPRO. They performed the cleanup for smoke damage to my condo. They were always on time and the crew was very nice to deal with. Marlene was in charge of the cleaning and was a pleasure to deal and was very careful with all my personal belongings.
Everyone was very helpful and professional from Diego the supervisor to the office manager Megan. I was happy with the work they did and I would definitely recommend them!
The crew did a fantastic job. Very professional and organized, especially the manager Oscar, who was onsite overseeing all aspects of the cleanup. He went above and beyond to make sure we were happy.
SERVPRO was very helpful at an extremely stressful time - my elderly parents had a lot of water damage to all three levels of their home during a pandemic. They took care of our problem from mold remediation to removal of damaged property, to testing and removing asbestos tile and remodeling and reconstruction.
Everyone on the team was friendly, conscientious and professional. They listened carefully to what my parents wanted and worked with them to bring the project in at a price we could all agree upon. Everyone was available and easy to work with, especially the foreman, Dan, who is a gem to work with. He has the patience of a saint and his attention to detail puts your mind at ease.
I would definitely recommend them for any remodeling/reconstruction job and plan to use them in the future.
SERVPRO was amazingly quick to respond to our Saturday evening water damage emergency. They were over at our house within a flash & had everything taken care of so fast. They came back they next day to doublecheck everything, offer options for damage repairs. Once we picked out options, their workers had our basement looking AMAZING in no time at all.
SERVPRO was extremely professional, fast, with great customer service. We will gladly recommend their services to anyone in need of the services they provide.
SERVPRO is an extremely professional company. I recommend using SERVPRO to everyone. Leo and his team are courteous, efficient, thorough, respectful and professional. Leo explained every step in advance and was very careful with all my belongings. Absolutely call SERVPRO!
They did a very good job. I would definitely use them again.
Very professional. The project manager was on time. He explained everything in detail. Communication through the entire process was a major plus. Continued to reassure us things would work out. Very polite and extremely helpful. Very respectful with time and communication.
Carlos and staff were very efficient. Courteous & respectful. Did Covid regulations & an excellent job.
Diego, Carlos, Leo and their teams did an incredible job cleaning up the water damage to our home.
Alex from SERVPRO of Rockville-Olney did a tremendous job in helping us clean mold from our storage room and laundry room. He was very professional and easy to work with. The crew showed up on time and worked hard to complete the job. I highly recommend him and SERVPRO.
The Rockville SERVPRO responded quickly when our basement flooded during Thursday's rainstorm. They were thorough and professional in the cleanup, and left our basement in as good a shape as possible. We hope we don't need another flood cleanup in the future, but if we do, we'd use SERVPRO again.
Wonderful team and services. Very informative and made this process so much easier!
Carlos and his team did an excellent job cleaning and sanitizing the basement in my house. They are professional, knowledgeable and courteous. I appreciated their efficiency. Thanks.
5 stars. Well done. Great. Good!
All aspects of the service were excellent. I will be happy to provide a recommendation for SERVPRO (of Rockville-Olney). Everyone was helpful and professional.
Argelis and crew were professional and efficient. Set the equipment up and explained the process. They have me on my way to getting the damage repaired.
I cannot say enough good things about this SERVPRO! Of course you never want to have to use them, but we had a flood in our basement due to a busted sump pump. They were timely, meticulous, professional, and caring. They took care of things expertly and quickly. We will be using their restoration services as well.
The professionalism and promptness are very appreciated and if I have an issue in the future of this sort, I will definitely reach out to SERVPRO (of Greenbelt NE/Beltsville E) again.
Everything has been very prompt and well-communicated. Within 3 hours of my initial call, the team was out here assessing the situation and beginning remediation that day. I did not anticipate things proceeding so quickly and have been pleasantly surprised by the efficiency and communication throughout.
I appreciate their stellar expertise and abundant diverse services they can provide - very impressive! Also their high profile caring community participation is outstanding!
I was very pleased with Javier and the crew. They went above and beyond to help me with my situation. I will highly recommend them to neighbors and friends.
EXCELLENT EXCELLENT EXCELLENT Service! Above and beyond service, quality in every respect!
When there was an incident of fire, the SERVPRO came... This team which you sent me was so great... So I really recommend this team.
We had a fire which left a huge mess: smoke odor, debris, ruined dry wall and ruined carpet. The SERVPRO remediation team came in and did an incredible job of cleaning it all up. I recommend them enthusiastically. It cannot be easy to walk into someone's house where you don't know what you'll find and where there are no doubt frightened, confused homeowners... When my wife visited the house this morning she was thrilled at how clean it was and how good it smelled. No smoke odor. What impressed me was how careful and thorough the team was. We have an extensive library, and the team wiped down each book and put each one right back where they found it. That's patient attention to detail. SERVPRO are great people who do a great job. You can't find better.
Oscar and his team did an excellent job drying and cleaning our basement after a pipe burst/broke on Sunday. They were extremely communicative and always arrived when they said they would. We would 100% use their services again (but hope we won't need to). They made a very stressful situation a lot more manageable.
The company was very pleasant and efficient. I had a number of people working all together to clean up the water mess and do the needful. Everyone I dealt with was extremely pleasant and capable. I can’t imagine a better experience for a messy job. I have used them before and I would use them again.
Great experience with Carlos and his team. They were quick (here within one hour), courteous, and respectful of my home. I appreciate all they did to help me following the water damage in my home.
Carlo at SERVPRO was excellent and helped make a dire situation much more manageable. I would highly recommend them for any water damage concerns.
The SERVPRO team was terrific. They handled a flood in my apartment with professionalism and kindness. The team leaders, Leo and Diego, were exceptional.
SERVPRO was extremely helpful when our basement recently flooded. They were prompt and respectful. I definitely recommend them!
Argelis Nunez and his crew were professional, efficient, and friendly. They explained the process, worked fast, and answered all of my questions. They are a great team. I highly recommend them.
Alex and Diego were the guys in charge of my water cleanup at my condo and I cannot say enough good things about them! Everything from beginning to end was managed with great care and communication! They went above and beyond to ensure that everything was taken care of. I highly recommend this business and if you have a choice, Diego and Alex are the foremen you want!! Thank you Alex and Diego for the amazing job!!
Very professional and excellent service and always on time.
Every. Step, from setting up the appointment with office staff to completion of the work, was outstanding. The crew that came to my house was especially awesome. They were very professional, friendly and worked very hard to solve the problem. I will highly recommend them and SERVPRO to anyone who needs restoration.
Carlos & team are very professional and knowledgeable. We really appreciate their help.
I have only wonderful comments for the work done by Carlos and his crew. Everything was timely, professional and with courtesy and great care for my home. I have every confidence that my home is safe and I will not have future problems due to the flood. Please feel free to use me as a reference anytime.
The team was really great! They were responsive, communicated really well throughout the process, and were very thorough. Thank you.
We recently had the opportunity to work with SERVPRO at my home due to a toilet in the upstairs bathroom overflowing into the downstairs dining room and foyer. Timing for this to happen couldn't have been worse as we planned on leaving for spring break the next day. I called SERVPRO and they scheduled to come to my home the next morning at 8 AM. Argelis Nunez and his team showed up on time and quickly got to work. By lunchtime, they had removed the drywall and set up drying equipment. Thankfully, I was able to coordinate with Argelis while I was on vacation as he and his team completed the job. He kept me up to date every step of the way until the job was completed. I highly recommend using SERVPRO for any clean-up issues you may have.
As a vendor I am very happy working with SERVPRO of Rockville/Laurel. They have a great team and customer service.
Extremely helpful staff. As a community manager, having a reliable remediation and restoration vendor is an absolute must! The team over at SERVPRO Rockville-Olney are equipped to take on any disaster at a moment’s notice! Just this past weekend I had a roof leak going down 4 levels. SERVPRO came out within 30 minutes of me calling them and started the drying out process immediately... Certainly makes the job easier when the contractor can be trusted to do what is best for all parties involved.
Oscar and Domingo were very meticulous, doing a complete and thorough cleaning of the ductwork at our offices after many years of neglect. I would recommend SERVPRO without reservation.
The team was responsive, efficient and turned a nightmare into a manageable project. Javier was lovely and communicative - so appreciated.
I couldn’t recommend (SERVPRO) more highly! They came out fast and knew exactly how to deal with my mess of a wet basement. The crew was kind, knowledgeable and followed all COVID protocols.
The Rockville/Laurel SERVPRO responded quickly when our basement flooded during Thursday's rainstorm. They were thorough and professional in the cleanup, and left our basement in as good as shape as possible. We hope we don't need another flood clean up in the future, but if we do, we'd use SERVPRO again.
Argelis and Caesar were very professional. They called when they were on the way so we knew when to expect them and when they arrived, they explained everything they were going to do before they did it. They also answered all our questions to give us peace of mind and confidence. I would highly recommend using their service should we have a similar type of situation.
SERVPRO team leader Angelis N & team were very friendly, polite, cleanup was excellent and answered all my concerns and questions. (They) explained the process in detail. Will definitely use this company if needed and is highly recommended.
Argelis Nunez and his crew were professional, efficient and friendly. They explained the process, worked fast, and answered all of my questions. They are a great team. I highly recommend them.
During a 3-day snow storm, a poorly insulated pipe burst in the basement and flooded 80% of the floor... They swooped in with a large crew and removed walls and flooring where they needed to and set up blowers and humidifiers. They stayed as late as they needed to get the job done. They monitored it daily... Thank you!
Unfortunately this is the second time I have had to deal with a neighborhood fire situation in my house. Both times I’ve had extensive smoke damage.
Ryan, Jorge and the crew were great. They showed up and handled everything. I wasn’t able to be home while they were there and they treated my home like it was their own. I have complete confidence in them.
I really hope I don’t have another smoke damage claim but if I do I’m requesting SERVPRO of Rockville/Laurel.
We had a major flood in our house due to a sprinkler. They were at our house within hours and started cleanup. The next days we’re back doing demo work. They were all so very professional. They called us and kept us updated about all they were doing. Leo was in charge and was AMAZING! I would highly recommend SERVPRO for any kind of cleanup job you would need!
Alex and their team were one of the best experiences during one of the most challenging times. Exceeded expectations in performance and communication throughout the process. Servanthood.
The SERVPRO team was great! They made the restoration process easy and kept me up to date on each step. I can’t recommend them enough.
I was extremely impressed with the quality of work that SERVPRO provides. We had an unexpected fire in our unit a few weeks ago and SERVPRO came the next day to begin the clean up. I was so impressed on how quickly they began and how detailed they are in the clean up! One of their workers, Argelis N., was extremely helpful and professional in his work and communication to me. He explained the clean up process in detail and would keep me updated daily on the progress of the condo.
The company does an outstanding job to help families that go through this and felt like I could rely on Argelis and his team in doing an excellent job cleaning and taking care of my home. I'm extremely appreciative of all their work and would highly recommend them to anyone needing help after a fire.
SERVPRO arrived on the scene to restore the structure of our home, and pack, clean and store our contents after we suffered severe damage due to a devastating fire. Argelis, Diego, Marlene, the management and entire crew were swift, thorough, compassionate and trustworthy.
Highly professional and very courteous and helpful. Leo was particularly helpful and responsive to my questions and concerns. This was a difficult process and I would give Leo and his crew a high recommendation.
I was put at ease given an expectation which was met above and beyond my expectations. Truly appreciate the service.
Mr. Nunez and the staff were very courteous and professional. I would recommend SERVPRO based on my experience with them alone.
I was so stressed on Monday when I encountered my basement covered in water. However, once Argelis N. arrived, he explained everything to me, and he and Cesar M. went right to work. Every step of the process, Argelis ensured I understood what was happening and reassured me it would all be fine...
Carlos was very clear on what was being done, explaining every step. Great guy to rep your company.
Carlos and his team were the best for my situation. He was so professional and explained what was going on step by step. On time and put in extra effort to make me feel at ease. I was nervous and upset about my situation. Carlos came right and made me feel better about the damage. Highly recommended Carlos great guy to rep the company. I like when people are good at the their job and can explain what you need to know.
Diego (lead guy) from SERVPRO was highly professional and extremely helpful in providing what needed to be done for the water damage in the sheetrock and moisture in the flooring. We are so relieved and thankful that Diego and his crew were assigned to us! We were very impressed by his honesty, integrity and care. He even made an extra trip within 30 minutes notice to make sure all the equipment was working properly. Diego and Oscar were awesome! We wish that all house and service professionals could meet the high quality standards of Diego and his team from SERVPRO. Truly Excellent!!
Argelis and Javier and their teams were on time and very professional in their work. They were courteous and showed a high level of knowledge about water damage remediation, efficiently remediated our water damage, and were able to answer all our questions. Highly recommended!
Carlos and his team were absolutely one of the most professional, honest, hard working group of people I’ve ever met. I had a massive sewage backup into my large basement and lost all the contents of the basement including a bathroom and huge built ins. I started with another company that was doing a sub-par job insisting that things like the bathroom tile, shower and built ins did not need to be removed. Carlos came in and immediately recognized that was not the case. His crew began doing more demolition after the other crew said they were done. He found more raw sewage under the tile, toilet, shower, sink, built-ins etc. They worked for two more days removing everything that needed to go. I’ve had several contractors in to look at what will need to be done to put the basement back together and every single one of them has said the remediation was top notch and they are thrilled to be following this clean up crew. Honestly I can’t say enough good things. They were respectful of my kids, my pets, my unaffected floors and made sure I was aware of all of their finding and any work they recommended being done. It’s stressful enough losing so many personal items and realizing it will be months before you get 1/3 of your house back to being usable... Having a crew that are happy to help you and do the right job makes it a lot easier to cope with.
Hardworking, prompt, and thorough. They are very respectful and professional. Thank you!
The crew chief and crew were exceptional. Professional. Pleasant. Helpful. Fast. THE BEST!
They came immediately and knew exactly what to do. Great service when you have water issues in your home.
The mitigation team arrived within 2 hours after they contacted me. They were very professional and courteous. The service was excellent!